HVAC Dispatcher/Admin

About Us
A local HVAC company out of Addison who believes that fostering a family atmosphere has been integral in
providing the best quality services for our clients. To help continue this tradition, we are hiring a
dispatcher to join our team of experienced technicians and provide outstanding customer service.
Our dispatcher will be responsible for managing client appointments, troubleshooting customer
inquiries, and tracking technician job progress throughout the day. HVAC experience is not
necessary but highly regarded, as we are looking for an organized and detail-oriented individual who can ensure all
jobs are completed efficiently and on time. HVAC would be a huge plus! If you think you'd be a
great fit for this dispatcher/CSR position, please apply today!

Looking to hire ASAP.  

GREAT COMPANY WITH A FOCUS ON GROWTH AND ADVANCEMENT!


Benefits
 Flexible scheduling to support work-life balance (8am-5pm or 8:30am-5pm)
 Competitive compensation with career advancement opportunities
 Medical, Dental & Eye insurance (up to 75% employer-paid via BlueCross/BlueShield)
 Profit Sharing Plan
 7 paid holidays annually; paid vacation time
 Paid training and professional development
 Employee Discount Program
 Weekly paychecks and paid overtime pay

Requirements
 High School diploma or equivalent
 Minimum 3 year of office-based customer service experience
 Experience with a multi-line phone system
 Proficiency in Microsoft Office, Outlook, and Gmail
 Willingness to learn Service Titan (huge plus) and other HVAC software
 Outstanding interpersonal skills & a positive, team-oriented attitude
 Ability to work under pressure and maintain professionalism
 HVAC industry knowledge is a plus but not required

Job Description & Responsibilities
 Answer inbound calls on a multi-line phone system; transfer inquiries appropriately
 Accurately convey information about our services and gather customer details (including
lead source)
 Schedule all service calls and APC/CMA appointments in Service Titan
 Verify technician checkout, email addresses, payments, equipment availability, and job
summaries

 Ensure filters, belts, and other parts for Service Agreement visits are stocked in shop ahead of
appointments
 Maintain daily timesheets and submit by Wednesday midday
 Order office supplies and coordinate Sam’s Club orders for water and snacks
 Sort incoming mail; forward payments and invoices to the Office Manager
 Participate in ongoing training for professional development
 Perform additional administrative duties as assigned by management

Compensation: $20.00 - $25.00 per hour (Definitely negotiable for the right candidate)

**Apply on-line only.  Please do not call shop.